Reducing machine stoppages through efficient service management is the aim of any service organisation worldwide. Changes to the configuration of machines during the operating phase are often insufficiently documented, but can become extremely important when maintenance is required. Any uncertainty in identifying replacement parts may result in significant delays and high breakdown costs.

Mobile Service Worlds represent a technology that allows machines and components to be identified quickly and unambiguously. The information is stored centrally in a machine file and remains permanently available. It can be displayed and used anywhere, anytime, via mobile end user devices. 
The combination of mobile solutions, knowledge management systems and supporting technologies such as RFID/sensor technologies enables innovative service processes and business models in the international service network of machine manufacturing companies.

• Buying and leasing valuable replacement parts of a machine with guaranteed quality statements.
• Determining repair times based on stress data recorded via sensors and transmitted over the Internet or a wireless connection.
• Anticipatory maintenance by defining and observing typical “behaviour patterns” and stress limits.
• Faster identification processes, avoiding errors and reducing travel costs through a combination of RFID technology, mobile end devices and an active/customisable and up-to-date machine file.
• Service knowledge can be made internationally transparent.

Infoman AG has assumed leadership of the consortium in the Mobile Service Worlds project. Key areas of the research project are process design in international service networks tailored to office and dealership structures, and prototypes for mobile software support in worldwide service.

The project is scheduled to run from 1st October 2006 until 31st May 2009 and is sponsored by the German Federal Ministry of Economics and Technology.